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Communication Accommodation Between Large Language Models and Users Across Cultures (Student Abstract)
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Analyzes PRISM human-LLM conversations to test whether LLMs and users from different national cultures (Hofstede dimensions) mutually adapt word-use style via LIWC-based language style matching.
Problem
Whether LLM-powered conversational agents adapt their communication style to users' national cultural backgrounds, and whether users and agents converge or adapt to one another over conversation turns.
Approach
Applies communication accommodation theory and Hofstede's cultural dimensions to real human-LLM dialogues from the PRISM dataset, measuring language style matching with LIWC features using mixed-effects models, Bonferroni-corrected z-tests, and Granger causality to assess direction of adaptation.
Key results
- Users from high Power Distance countries showed greater style matching with agents, especially on necessity expressions like 'have to' and 'must' (beta1 = 0.1575, p = 0.0003).
- Of 98 significant LSM variables, 59% showed stronger convergence over time.
- Granger tests found agents adapt more to users than vice versa (72% adaptation for IDV 4 vs 64% for IDV 1, p = 0.0144).
Measured effects reported in the paper
| What was changed | Where | Measured | Effect |
|---|---|---|---|
| Interact with users from high rather than lower Power Distance countries | LLM-powered agents · PRISM conversations; necessity and obligation expressions | LSM coefficient: β1 = 0.1575 | Helped |
| Continue the conversation over more turns | User-agent conversations · PRISM conversations | Communication style convergence: 59% | Helped |
| Continue the conversation over more turns | User-agent conversations · PRISM conversations | Communication style convergence: 41% | Mixed |
| Interact with users in IDV 4 rather than IDV 1 cultures | Conversational agents · PRISM conversations | Agent adaptation frequency: 72% vs. 64% | Helped |
| Interact with users from PDI 1 rather than PDI 4 cultures | Users · PRISM conversations | User adaptation frequency: 31% vs. 25% | Helped |
Surprising findings
- Users from lower PDI cultures were more likely to adapt to agents than those from higher PDI cultures (31% vs 25%), with agents adapting more overall.
Limitations
- Relies on LIWC lexical features and national-level Hofstede categories, which may not capture individual cultural identity.
- Observational analysis of existing PRISM conversations; no causal manipulation of agent behavior.
Experimental setup
Datasets: PRISM
Benchmarks: PRISM
Metrics: language style matching (LSM) regression coefficients Granger causality adaptation rate
Builds on: Communication Accommodation Theory Hofstede's cultural dimensions LIWC
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